WHO MAKES THE SALE IN THE VIRGINIA HENKART ONLINE STORE?
The sale is carried out by VIRGINIA HENKART, self-employed professional with CIF 01182708-W and telephone number +34 661 363 217
WHERE IS THE SALE MADE FROM?
The sale is made from the following address:
Avenida de los Alhelíes, 27, in 28016 Madrid
HOW DO I PLACE AN ORDER?
Once inside our store, to make a purchase you must:
- Go to the shopping cart, by pressing the “View cart” button located in the upper right corner of the page or by clicking the “Go to cart” button on the pages that show the details of a product. In the shopping cart you can remove items from the order or change their quantities. Press the “Process order” button to continue.
- Enter your personal information, billing address and shipping address. Accept private policy. Press the “Continue” button.
- Enter your Paypal account details. Press the “Authorize payment” button.
- On the confirmation screen you have the option to print your order data by pressing the “Print” button. You will also receive an email with the order confirmation.
- You will receive your order within the period established for the area that you have indicated as the delivery address and you will be able to enjoy our product.
WHAT PRODUCT WARRANTY DOES THE VIRGINIA HENKART STORE OFFER?
In the event of defective or non-compliant products, contact customer service as soon as possible to process the incident.
In any case, the guarantee will not take effect in the following cases:
- If any of the information on it or on the purchase receipt is modified, altered or replaced.
- If the product is tampered with, used or damaged in any way.
- If the proof of purchase and delivery note are not kept.
I DO NOT RECEIVE YOUR EMAILS
Check that your data provided when registering as a user is correct. If this is the case and you still do not receive it, contact us at customer service or our chat and we will solve the problem as soon as possible.
IF IT IS FOR A GIFT, WILL THE RECIPIENT SEE ANY NOTES OR INVOICES?
No, the invoice will only be seen by the person who carries out the purchase process. In any case, you can ask us in comments if you want that person to receive a note along with their gift and we will be happy to do it for you.
I HAVE A DISCOUNT CODE, HOW DO I USE IT?
During the purchase process, the option will appear to be able to put your discount code in the indicated tab; this will be applied directly to the final price at the end of the process.
I HAVE PROBLEMS ACCESSING THE WEBSITE OR MAKING A PURCHASE
If you are having trouble making a purchase or accessing our website, you can contact us at email@example.com
WHICH AREAS DO WE DELIVER TO?
We deliver orders to the Iberian Peninsula including Portugal, the European area, the USA and Canada. If your address is outside our shipping area, please do not hesitate to contact us. contact us to organize shipping.
WHAT IS THE SHIPPING CHARGE?
Shipping costs they are free throughout the Iberian Peninsula including Portugal.
For other addresses we will proceed to calculate the shipping cost and transmit it to you by email. These orders must be paid by bank transfer.
HOW LONG DO STORE SHIPMENTS TAKE?
For shipments to the peninsula, 3-4 days are counted from the confirmation of the purchase.
The provision of services will be carried out on business days and from Monday to Friday. Holidays will be excluded in the temporal calculation of the contracted service. The contractually agreed deadlines for the delivery of shipments are understood without prejudice to delays that may be caused by force majeure or unforeseen events (storms, snow, road closures, strikes, procedures or other actions of the Administration, delays in airline and/or shipping companies, designated dates such as Christmas, etc.) shipments may suffer some delay.
CAN I RECEIVE THE PACKAGE TO AN ADDRESS DIFFERENT FROM MY HOME?
Yes, we will deliver the order where you indicate in the purchasing process.
HOW CAN I PAY FOR MY ORDER?
The transaction amount will be charged to your PayPal account at the time of purchase. You can also place your order by bank transfer.
Data to make transfers:
Account holder: Virginia Henkart
The BIC/SWIFT code (International Bank Identification Code in the SWIFT system): “Bankinter”: BKBKESMMXXX
IBAN (electronic format): ES9701280038140100051304
IBAN (paper format): IBAN ES97 0128 0038 14 0100051304
CAN I GET AN INVOICE IN MY COMPANY'S NAME?
Yes. In the shopping cart you can indicate whether it is done at the individual or company level. In this second case you will be asked for tax information.
WHO IS RESPONSIBLE FOR THE PURCHASE?
The responsibility for the transaction is the customer at the time he accepts the purchase conditions.
The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user /client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.
However, remember, we do not store or process any customer banking data (see next point).
IS THE BANK INFORMATION YOU PROVIDED AT THE TIME OF MAKING THE PURCHASE SAVED?
We do not store confidential data related to the payment method used once the purchase is confirmed and completed. Through the payment gateway we direct you to the secure interface (https) of the PayPal account, where your account data is entered and the operation is validated, inaccessible to third parties.
DOES THE ONLINE STORE COMPLY WITH THE DATA PROTECTION LAW?
In order to purchase from the VIRGINIA HENKART online store, you must be over 18 years of age.
VIRGINIA HENKART informs the user that the processing of all personal data is carried out in accordance with the provisions of Organic Law 15/1999, of December 13, on Data Protection and with Royal Decree 1720/2007, of 21 December, which approves the Regulation for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data.
HOW MANY DAYS DO I HAVE TO MAKE AN EXCHANGE OR RETURN AN ORDER?
WHAT SHOULD I DO IF I WANT TO RETURN A PRODUCT FROM MY ORDER?
To return a defective or damaged product, please contact us at firstname.lastname@example.org . Tell us what happens.
We will only accept product returns if the following requirements are met:
(i) The product must be shipped in perfect condition.
(ii) Shipping must be made using the same box in which the product was delivered.
(iii) A copy of the invoice and delivery note must be included within the package.
In order to improve the quality of our services and/or products, you can tell us the reason for the return.
WHAT IS THE CHARGE FOR RETURN COSTS?
Return charges in the peninsula are FREE, outside this area the charges for this type of shipment are at your expense, you can send it yourself or we can offer you our logistics services to pick it up, whichever is more convenient for you.
HOW WILL I KNOW THAT THE RETURN OF MY ORDER HAS BEEN COMPLETED?
As soon as you receive our email confirming that everything is perfect and we pay the amount corresponding to your order to the account you indicate.
CAN I CHANGE MY PURCHASE IN THE VIRGINIA HENKART ONLINE STORE?
Exchanges will only be accepted if the packaging or product is defective.
As long as the product is in perfect condition along with the shipping material, the receipt and purchase receipt, you can make product changes in the online store.
Remind you that shipping costs are your responsibility.