FAQ
WHO MAKES THE SALE IN THE VIRGINIA HENKART ONLINE STORE?
The sale is carried out by VIRGINIA HENKART, self-employed professional with CIF 01182708-W and telephone +34 661 363 217
WHERE IS THE SALE MADE FROM?
The sale is made from the following address:
Wallflower Avenue, 27, in 28016 Madrid
HOW DO I PLACE AN ORDER?
Once inside our store, to make a purchase you must:
- Go to the shopping cart by clicking the “View cart” button in the top right corner of the page or by clicking the “Go to cart” button on pages that display product details. In the shopping cart you can remove items from your order or change their quantities. Click the “Process order” button to continue.
- Enter your personal details, billing address and shipping address. Accept the Privacy Policy. Click the “Continue” button.
- Enter your Paypal account or bank card details. Click the “Authorize payment” button.
- On the confirmation screen you have the option to print your order details by clicking the “Print” button. You will also receive an email with the order confirmation.
- You will receive your order within the established time frame for the area you have indicated as the delivery address and you will be able to enjoy our product.
WHAT PRODUCT WARRANTY DOES THE VIRGINIA HENKART STORE OFFER?
In the case of defective or non-compliant products, please contact customer service as soon as possible to process the incident.
In any case, the guarantee will not take effect in the following cases:
- If any of the details of the same or the proof of purchase are modified, altered or replaced.
- If the product is tampered with, used or damaged in any way.
- If the proof of purchase and delivery note are not kept.
I DO NOT RECEIVE YOUR EMAILS
Please check that the data you provided when registering as a user is correct. If this is the case and you still do not receive it, please contact us via customer service or our chat and we will resolve the problem as soon as possible.
IF IT'S A GIFT, WILL THE RECIPIENT SEE ANY NOTE OR INVOICE?
No, the invoice will only be seen by the person who made the purchase. In any case, you can ask us in the comments if you want that person to receive a note along with their gift and we will be happy to do it for you.
I HAVE A DISCOUNT CODE, HOW DO I USE IT?
During the purchasing process, the option to enter your discount code will appear in the indicated tab. This will be applied directly to the final price at the end of the process.
I'M HAVING PROBLEMS ACCESSING THE WEBSITE OR MAKING A PURCHASE
If you have any problems making a purchase or accessing our website, you can contact us at info@virginiahenkart.com
WHAT AREAS DO WE DELIVER TO?
We deliver orders to the Iberian Peninsula including Portugal, European zone, USA and Canada. If your address is outside our shipping area, do not hesitate to contact us. Contact us to organize your shipment.
WHAT IS THE SHIPPING CHARGE?
Shipping costs They are free throughout the Iberian Peninsula, including Portugal. For other addresses, we calculate the shipping cost during the purchase process.
HOW LONG DO STORE SHIPMENTS TAKE?
For shipments to the peninsula, 3-4 days are counted from the confirmation of the purchase.
The services will be provided on working days from Monday to Friday. The time frame for the contracted service will not include public holidays. The contractually agreed delivery times are understood to be without prejudice to delays that may occur due to force majeure or unforeseeable circumstances (storms, snow, road closures, strikes, procedures or other actions by the Administration, delays by airlines and/or shipping companies, special dates such as Christmas, etc.) shipments may be subject to some delay.
CAN I RECEIVE THE PACKAGE AT AN ADDRESS OTHER THAN MY HOME?
Yes, we will deliver the order where you indicate during the purchase process.
HOW CAN I PAY FOR MY ORDER?
The transaction amount will be charged to your PayPal account at the time of purchase. You can also place your order by bank transfer or credit card.
Data to make transfers:
Account holder: Virginia Henkart
The BIC/SWIFT code (International Bank Identification Code in the SWIFT system): “Bankinter”: BKBKESMMXXX
IBAN (electronic format): ES9701280038140100051304
IBAN (paper format): IBAN ES97 0128 0038 14 0100051304
CAN I GET AN INVOICE IN THE NAME OF MY COMPANY?
Yes. In the shopping cart you can indicate whether the purchase is made on an individual or company level. In the latter case, you will be asked for tax information.
WHO IS RESPONSIBLE FOR THE PURCHASE?
The responsibility for the transaction is that of the customer at the time he/she accepts the purchase conditions.
The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls.
Anyway, remember that we do not store or process any of our clients' banking data (see next point).
IS THE BANKING INFORMATION YOU PROVIDED AT THE TIME OF PURCHASE SAVED?
We do not store confidential data relating to the payment method used once the purchase has been confirmed and completed. Through the payment gateway we direct you to the secure interface (https) of the PayPal account, where your account details are entered and the transaction is validated, in a way that is inaccessible to third parties.
DOES THE ONLINE STORE COMPLY WITH THE DATA PROTECTION LAW?
To be able to purchase from the VIRGINIA HENKART online store, you must be over 18 years old.
VIRGINIA HENKART informs the user that the processing of all personal data is carried out in accordance with the provisions of Organic Law 15/1999, of December 13, on Data Protection and with Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data.
More information about this point: Privacy Policy and Legal Conditions
HOW MANY DAYS DO I HAVE TO MAKE AN EXCHANGE OR RETURN AN ORDER?
WHAT SHOULD I DO IF I WANT TO RETURN A PRODUCT FROM MY ORDER?
To return a defective or damaged product, please contact us at virginiahenkart@gmail.com . Tell us what's going on.
We will only accept product returns if the following requirements are met:
(i) The product must be sent in perfect condition.
(ii) The shipment must be made using the same box in which the product was delivered.
(iii) A copy of the invoice and the delivery note must be included in the package.
In order to improve the quality of our services and/or products, you can tell us the reason for the return.
WHAT IS THE RETURN CHARGE?
The return charges are your responsibility, you can send it yourself or we can offer our logistics services to pick it up, whichever is more convenient for you.
HOW WILL I KNOW WHEN MY ORDER RETURN HAS BEEN COMPLETED?
As soon as you receive our email confirming that everything is perfect and we credit the amount corresponding to your order to the account you indicate.
CAN I EXCHANGE MY PURCHASE IN THE VIRGINIA HENKART ONLINE STORE?
Exchanges will only be accepted if the packaging or product is defective.
As long as the product is in perfect condition along with the shipping material, proof of purchase and delivery note, you can make product changes in the online store.
Please note that shipping costs are your responsibility.
